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Ticket Information

Ticket ID
853872
Subject
New wiki created: Hausa Dictionary
Priority
Low
Department
Support
Saturday, October 21st, 2023 (06:51)
Zoran D. Operator Staff

Hello Mahmud,
thank you for providing me with the ZIP file of the images directory.

Can you attach LocalSettings.php as well please here? Feel free to redact database access parameters from it.

For some extensions (like analytics one), you can add and edit its configuration via self-service. While you are enabling it, self-service asks for a configuration to be filled.
"Mobile web view" is available and enabled by default on all wikis which are hosted here.
For what isn't available via self-service, as Jeffrey said, you'll have to create a new ticket.

Thank you for understanding and have a nice day!

Best Regards,
Zoran D.
Support Engineer

Saturday, October 21st, 2023 (06:42)
Jeffrey W. Operator Staff

Hi Mahmud,

Yes, you would open a support ticket with us if you're unable to make the change on MyWikis Self Service.

Jeffrey W.
Lead Support Engineer
Support Supervisor

Saturday, October 21st, 2023 (06:31)
Hausa Dictionary Owner hausadictionary@gmail.com

Sure thing, here's the link to the compressed images of my wiki: https://drive.google.com/file/d/1gGqiyDbUEKQtuH4MOlKx7bV7bvApOtE9/view?usp=share_link

Also wondering about access to certain files like the skins or templates for things such as analytics, mobile web view, or inserting AdSense. If it's not doable via self-service, would I need to create a ticket down the line for such things?

Thanks,
Mahmud

Saturday, October 21st, 2023 (00:36)
Zoran D. Operator Staff

Hello Mahmud,
thank you so much for your response, as well as for providing me with the compressed ZIP file of the database.

You don't need to fill out the form again, as you've shared the file correctly.
Can you compress the "images" directory as well, and share it with me, like you did for the database?

"Premium import service" is a one-time service for migrating wikis from another provider, in case it is complicated for a customer.
We are offering migrations from other wiki-related softwares as well, that's the "Inter-software migration consulting" section on the page that you've linked.

We aren't offering access to the LocalSettings.php file at this moment, but you can change the settings of your wiki, enable/disable extensions, and do other things via our self-service portal (https://selfservice.mywikis.com).
Login parameters for it are the same as for this panel.

I'll make sure to get your account approved on the testing wiki.

Feel free to let me know if you have any other questions, I'll be more than happy to respond.

Thank you for your understanding and have a nice day!

Best Regards,
Zoran D.
Support Engineer

Friday, October 20th, 2023 (20:17)
Hausa Dictionary Owner hausadictionary@gmail.com

Thank you Zoran for your clear and detailed response. Indeed I could have compressed it initially to save on space, just didn't think it was going to reduce the file size much. So now that I've done that, do I have to fill out the form again or just link it here?

Also, thanks for mentioning the premium import services. That sounds like something I would like to explore if it comes down to it. Is that related to this consulting service you guys do? For now, I am just exploring all the features MyWikis offers and getting my live HausaDictionary.com wiki imported like getting all the images and extensions over.

Do I have access to the LocalSettings.php file? I've installed the Extention:Popups (Preview) extension but don't know how to enable and configure it.

I've also requested an account for the MyWikis Testing wiki.

Regards,
Mahmud

Wednesday, October 18th, 2023 (12:58)
Zoran D. Operator Staff

Hello Mahmud,
I can see that you have filled out the form.

Unfortunately, it isn't filled in the right way, so it needs to be done again, since the ZIP file that you have provided to us doesn't contain the actual wiki.

You can compress (ZIP) and upload the SQL file in the "ZIP file" field of the form. You can find the screenshot of the form attached, in order to avoid misunderstanding.
Also, we need you to compress (ZIP) the images directory, and give a link to it in the "Images ZIP link" field.

If you'd like for us to handle this process end-to-end, we offer premium import services starting at $50, which allows us to take care of everything for you.
Feel free to let me know if you'd be interested in this option.

Thank you for your understanding and have a nice day!

Best Regards,
Zoran D.
Support Engineer

Attachments (1) (Removed due to ticket inactivity)
  • forms_screenshot.jpeg
Wednesday, October 18th, 2023 (11:45)
Mahmud Fagge Guest hausadictionary@gmail.com

Hello, finally able to access my wiki again on the back end. It's currently being hosted on a Akamai's Linode. Downloaded the wiki.sql file which is a whopping 4.95 GB. If I can get someone to walk me through how to seamlessly transfer everything over that would be great. Thanks!

Tuesday, October 17th, 2023 (12:38)
Hausa Dictionary Owner hausadictionary@gmail.com

Thanks, working on getting the XML/SQL Dumps now.

Tuesday, October 17th, 2023 (11:56)
Zoran D. Operator Staff

Hello,
welcome to Mywikis.

I just checked your wiki, and as I can see, it's online.
You can follow the process at https://panel.mywikis.com/index.php?rp=/knowledgebase/19/Importing-content-into-your-wiki.html, create a new ticket when you do it, and we will import the wiki for you.

Feel free to let us know if you have any questions, we will be happy to help.

Thank you for your understanding and have a nice day!

Best Regards,
Zoran D.
Support Engineer

Tuesday, October 17th, 2023 (11:51)
Hausa Dictionary Owner hausadictionary@gmail.com

Would like to import from an existing wiki at HausaDictionary.com (when and if it comes back online) per https://panel.mywikis.com/index.php?rp=/knowledgebase/19/Importing-content-into-your-wiki.html

Thank you!

Tuesday, October 17th, 2023 (11:49)
Hausa Dictionary Owner hausadictionary@gmail.com

Hello Hausa,
Thank you for your patience. Your wiki has been created. To enter your wiki, visit https://hausadictionary.mywikis.wiki/wiki/Special:UserLogin and use the following login information:
Username: admin
Password: Hy1xC8s30a
(Please be sure to change your password at https://hausadictionary.mywikis.wiki/wiki/Special:ChangePassword?force=ChangeCredentials).
To create additional users, visit https://hausadictionary.mywikis.wiki/wiki/Special:CreateAccount after you've logged in.
Once you are logged in, you can upload your logo at https://hausadictionary.mywikis.wiki/wiki/Special:Upload?wpDestFile=Wiki.png. Make sure its dimensions are 155px by 155px.
For more info on how to use MediaWiki, visit our help pages.
If you would like to use your existing domain, if you would like to purchase a domain for your wiki, if you need to import content, or if you purchased an annual plan and would like to redeem your free domain, please create a new ticket.
For further assistance, please create a new ticket on the MyWikis Client Panel in lieu of responding to this one. Thank you for choosing MyWikis!