This information has moved to: https://helpcenter.mywikis.wiki/wiki/Custom_domain
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For customers who signed up for MyWikis Pro before 2021: Renewing a custom domain purchased through MyWikis is a process that needs to be done every year, as we purchase domains for year-long validity. Please let us know via a support ticket if you would like to renew your custom domain before it expires; otherwise, if it expires, we may not be able to renew it. We do not always automatically renew custom domains because that would result in us renewing domains that clients don't actually want for another year. Since there is no refund period for renewing domains, this would result in many unused domains being renewed every year needlessly. MyWikis is not responsible for domains lost due to a lack of notice for domain renewal from the client.
