Articles

 European credit card - payment not reflected on Client Panel invoice or credit card not updating

European credit cards are currently using a beta payments system. You may experience an unpaid...

 Adding someone to manage your wiki (billing and/or support) on the MyWikis Client Panel

If someone else manages the billing for you, please create them a new account by visiting...

 Bank transfer account details

MyWikis takes bank transfers as an alternative to credit cards. We provide a 5% discount for bank...

 Billing policies

Please note: As of January 1, 2021, these policies will be incorporated into our Terms of...

 Changing plans or billing periods

You can change plans or billing periods at any time. The process to change plans is seamless and...

 Free domain offer for legacy customers

Please note: this offer only applied to clients who created their wiki before October 7, 2021. We...

 Log in to the MyWikis Client Panel with Google

As of November 18, 2020, you're now able to link your Google account to your MyWikis Client...

 Paying with PayPal

As of January 8, 2021, clients who have paid at least one billing cycle with a credit/debit card...

 Paying with your bank account or wire transfer

We accept bank transfers via bank transfer networks as well as wire transfers. We recommend...

 Payment methods and currencies

As of March 14, 2021, we accept credit/debit cards, PayPal, and bank accounts in certain...

 Restoring an unpaid wiki subscription

When we are unable to process a renewal, we give a few days grace period to pay for the wiki. If...

 Sales tax and VAT information

MyWikis collects sales tax and VAT (the latter is also known as GST) from certain customers as...

 Sign up for Backups Plus

Do you want to get access to an automatic backup of your wiki every day? You can use Backups Plus...

 What if prices change?

We typically grandfather all existing customers in their current rates. It's very unlikely that...

 Why does MyWikis need my address information?

MyWikis collects address information solely for compliance reasons only, namely: to determine...

 Why wasn't my wiki created immediately?

Wikis are usually created immediately after payment. In fact, once you press submit, we'll begin...