Knowledgebase

 Self Service portal

MyWikis offers convenient self service channels to manage and maintain your wiki as a wiki owner...

 Help with using MediaWiki

For assistance with using MediaWiki, please visit our help pages.

 Access restrictions by user or by page

With the installation of a few different kinds of extensions, you can enforce access restrictions...

 Accessing underlying wiki code and configuration settings

MyWikis wikis run on MediaWiki, a highly extensible wiki platform created by the Wikimedia...

 Adding administrators to your wiki

To add a user as an administrator of your wiki, visit Special:UserRights on your wiki. For...

 Adding extensions or skins onto your wiki

Here at MyWikis, we are all about customizing your wiki! A major part of that is MediaWiki...

 Adding or changing your wiki's logo

On all MyWikis wikis, the logo should be uploaded to the File:Wiki.png page on your wiki. If you...

 Changing or resetting password of a user on your wiki

If you are looking to change or reset the password of one of the users on your wiki (including...

 Changing your wiki's MediaWiki version

If you're on the MyWikis Basics plan, you'll always be on the latest LTS version of MediaWiki....

 Commissioning an extension

Do you want your wiki to do something that current extensions don't allow it to right now?...

 Configuring LocalSettings.php

LocalSettings.php is MediaWiki's central configuration file for a wiki. Should you read about and...

 Configuring SSO on your wiki using SAML

MyWikis offers support for your organization's single sign on (SSO) using SAML. This supports...

 Configuring your wiki to use a third-party anti-DDoS service (VPS)

MyWikis takes steps to mitigate and prevent DDoS attacks on our servers. However, we understand...

 Custom domains

Interested in using a custom domain for your wiki? (This means instead of your wiki being under a...

 Deleting a user on your wiki

Depending on the reason behind deleting a user, there are a few different actions you can take....

 Exporting wiki content

MyWikis respects the right to your intellectual property. Upon request, we will provide an XML...

 Extensions we can and can't install

For the basics on how to install extensions on your wiki, please see the knowledgebase article...

 File storage limits

MyWikis provides a generous allowance for file storage depending on your wiki plan. For Gen2...

 Free domain offer for legacy customers

Please note: this offer only applied to clients who created their wiki before October 7, 2021. We...

 Getting 403 Unauthorized errors on my wiki or when editing with VisualEditor

Sometimes, you may be running into 403 Unauthorized errors at times, but the errors are transient...

 How can I see my wiki's traffic and visitor details?

If you're interested in monitoring your wiki's visitor statistics, we recommend using Google...

 Importing Wikipedia templates into your wiki

One of the great benefits of MediaWiki is the Wikipedia-style templates you can place into your...

 Importing content into your wiki / Moving to MyWikis

Do you already have a MediaWiki wiki, or do you want to import some pages from a previous wiki?...

 Migration of wikis on our legacy platform to mywikis.net and sunsetting of MyWikis Free

If your wiki has a mywikis.net subdomain and was created in 2018 or later, this article does not...

 Mobile friendly skin for your wiki

Update: All new wikis are mobile-friendly by default. No extra configuration is needed. Old...

 Modifying wiki CSS or JavaScript

To modify your wiki's general CSS and JavaScript, edit the MediaWiki:Common.css file or...

 Modifying your wiki's sidebar

Your wiki's sidebar is able to be changed. Go to the MediaWiki:Sidebar page of your wiki. A new...

 Pointing an existing custom domain to MyWikis

(Note: if you bought a domain through MyWikis, this article does not pertain to you. Please open...

 Privacy levels

We offer many different privacy configurations. You're free to choose whichever one suits you the...

 SVG image support

SVG support is now built in to every wiki. Old wikis only If you'd like to display native SVG...

 Schedule a phone call with MyWikis

Want to give us a call? If you're in the U.S. or Canada, we offer phone support. Whether you have...

 Scope of MyWikis technical support

Standard technical support is included in all plans. This includes: Standard website technical...

 Single Sign On (SSO) support

MyWikis supports multiple single sign on (SSO) systems. If you don't see your system below, don't...

 Upgrading to MediaWiki 1.35 and migrating to Gen2

MyWikis is excited to begin upgrading wikis to MediaWiki 1.35, the latest long term support...

 Using Backups Plus

If you purchased Backups Plus on your wiki, you can access your backups on the...

 What does it mean for my wiki to be quarantined?

Wikis that have not been actively maintained and are the victim of a spam attack will be...

 What should I do if my wiki is being spammed?

If your wiki is undergoing a spam attack, please immediately contact our support team with a...

 Why are my users not getting password reset emails?

If your users are not getting password reset emails, it is most likely because they either (1)...

 Why aren't my categories or maintenance reports updating?

Are your categories or special page reports not updating? Don't worry, it's actually supposed to...

 Why is there an account named "Mywikis" on my wiki?

In order to better assist you, there is always a maintenance account named "Mywikis" on your...